Accessories

Footwear

US Cooper Daypack - Guardwolf

Gear & Backpacks

Apparel

38.0mm solar ranger watch with nylon 6 strap in beige colour - Guardwolf

Watches

FREQUENTLY ASKED QUESTIONS

FAQ

Products

Shipping

Returns

Payments

Promotions

Support

What sizes are available?

Our products are offered in EU sizes. Our boots tend to run large - please choose one size down from your ordinary sneakers.

What makes your products unique?

Our products are manufactured according to rigid standards, including NATO requirements, and are indeed used by many actual armies around Europe.

Where are your products made?

Our products are proudly made in Europe!

Can I request a custom product?

Albeit many of our products are handmade to order, at this time, we do not offer customizations, but we’re always open to suggestions for new products.

Where do you ship to?

We currently ship to European Union countries. If your location isn’t listed, contact our customer support team for assistance.

How much does shipping cost?

Shipping is FREE for orders over 100€. Standard shipping rate is 10€.

How long does shipping take?

Orders typically take 1-4 business days to process and 2-7 business days to arrive, depending on your location.

Can I track my order?

Yes, once your order ships, you will receive a tracking number via email.

What is your return policy?

We accept returns within 30 days of purchase, provided the item is in its original condition. Refer to our return policy for more details.

How do I initiate a return or exchange?

Contact our customer support team (support@guardwolf.eu) with your order number and reason for the return or exchange, and we’ll guide you through the process.

Do you offer free returns?

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

What payment methods do you accept?

We accept credit/debit cards, such as MasterCard, Visa, or American Express. Payments can also be processed through PayPal or Apple Pay.

Is my payment information secure?

Absolutely. We use industry-standard encryption to protect your payment details.

Do you offer discounts?

Yes, we run regular promotions and offer discounts to newsletter subscribers. Sign up to stay updated!

Do you have a loyalty program?

We are working on a loyalty program to reward our valued customers. Stay tuned for updates.

How can I contact Guardwolf?

You can reach us via email at support@guardwolf.eu, through our website’s contact form, or via the chat app on our website.

What are your customer service hours?

Our team is available Monday to Friday, 9.00 - 18.00 EET, to assist with your inquiries.

Can I follow Guardwolf on social media?

Yes! Follow us on Instagram and Facebook for the latest updates, product launches, and promotions.